Returns

Return & Refund Information

 

NO REFUNDS are accepted may only exchange shipping fees will apply. To be eligible for an exchange, your item must be in the same condition that you received it, undamaged or unused, and in its original packaging. 


To start an exchange, you can contact us at rokcblackriver@gmail.com

If your exchange is accepted, we’ll send you a return shipping label at additional cost, as well as for instructions on how and where to send your package. 

You can always contact us for any return exchange at rokcblackriver@gmail.com

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Unfortunately, we cannot accept exchanges on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, a new request will be processed.